FAQs

WHAT SIZE RUG DO I NEED?

Before buying a rug, be sure to measure your space carefully. Use a tape measure-twice, to be safe-as guessing can easily lead to mistakes. You want your rug to not only fit the space, but also make the most impact possible. Here are some helpful tips you can use throughout your home.

	DINING ROOM Leave enough room so that the rug extends beyond the back legs of a chair when someone is seated. Otherwise, your chairs may wobble on the uneven surface-not the most comfortable dining experience. A 240 x 320 rug is the most common size for dining rooms, but be sure to measure your space and the area around the table with chairs pulled out.
	LIVING & FAMILY ROOMS Here, there's really no right or wrong way to place your rug. It's all about preference. The bigger the rug, the more it'll pull the other elements of the room together. Use the coffee table, or center of the room, as the primary focal point and plan outward from there. These rugs are normally 160x230 or 200x300 to go under the lounge suite.
	BEDROOM Rugs are a great way to add extra softness and soundproofing to the bedroom. Simply choose a rug the fits the width of your bed. Or, if you're looking for something larger, find one that will cover the space beneath your nightstands, too. These rugs are normally 200x300 or 240x320 in size.
	KITCHEN, HALLWAY & FOYER Look for runners and round area rugs to fill the narrower spaces and nooks throughout your home. Remember to use a tape measure first, so that there are no surprises once you get your rug on the floor. Normally 120x170 in size

 

HOW DO I CLEAN & CARE FOR MY RUG?

You've done your research, measured your room and picked the materials you want. What's next for your new rug? Caring for it! Thankfully, it doesn't take a ton of work to keep your rug in tiptop shape. But here are some things to remember.

TIPS FOR SPILLS, SPOTS & SUNLIGHT ON RUGS

Clean spills immediately by blotting the affected area. Be sure not wipe or rub the spills, as this may worsen the stain and fray the yarns. If possible, keep your rug out of direct sunlight, which can cause some rugs to fade.

REGULAR RUG MAINTENANCE & STORAGE

Shake or vacuum both sides of your rug regularly. Rotating the rug every six months will prevent uneven wear from foot traffic and furniture weight. When storing, roll up the rug with the pattern facing out and place it in a dry, well-ventilated space. For extra protection, wrap the rug in a breathable cloth, rather than an airtight bag.

GRIP PADS AND RUG PADS

Grip pads may be used to prevent your rug or runner from moving around on a timber floor with a smoother surface. This is mainly the case with a flat weave rug. We do recommend placing a grip pad under the rug if this does occurs. A rug pad can help preserve the life of your rug. Rug pads protect the rug from everyday wear by giving it a soft, supportive foundation that keeps it in place. Most rug pads can also be cut with scissors to match the exact size and shape of your rug. Grip pads and rug pads can be purchased from most flooring retailers.

WHAT PAYMENT TYPES DO YOU ACCEPT?

We gladly accept all payment options including Visa, MasterCard, Paypal, Zip Money, Afterpay and Direct Bank deposit. We do use a safe and secure Paypal payment gateway. Click here to read more about PayPal's security and protection for buyers.

HOW CAN I USE A COUPON CODE?

You can use your coupon code at the checkout process when making a purchase. The value of the coupon code will be deducted from the total amount. Coupon codes can only be used prior to making a payment.

HOW CAN I USE A GIFT CERTIFICATE?

You can use your gift certificate at the checkout process when making a purchase. The value of the gift certificate will be deducted from the total amount. Gift certificates can only be used prior to making a payment.

HOW CAN I PURCHASE A GIFT CERTIFICATE?

You can purchase a gift certificate by clicking on the link in the top header of our website. From here you can enter the recipients details, enter a message, enter the value of the certificate and choose a theme for the certificate. It will be then added to your cart which you can purchase on checkout just like any other item on our website.

HOW CAN I CHECK MY REMAINING BALACE ON MY GIFT CERTIFICATE?

You can check your remaining gift certificate balance by clicking on the link in the top header of our website. From here you can enter the your code and click the Check Balance button.

HOW CAN I CONTACT YOU IF I HAVE QUESTIONS?

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